A little after 6:30 this morning (February 11, 2021), one of our two fiber feeds to the internet went offline. The fiber provider has identified the issue and is working on repairs, but we don’t yet have an ETA on the repairs.
What does this mean for you, our customers? Right now, all our internet traffic is attempting to redirect over backup paths to the functioning fiber, but these paths do not have the capacity to handle the full level of the excess traffic. You will be seeing spotty performance for any tasks until it’s resolved.
This also impacts Voice over IP phone service, including our phone system, resulting in choppy audio and dropped calls. That is part of the reason why the phones are not configured to send calls to us at this time – there’s no point, as the audio quality is so bad, and we are not able to speed the repair process along in any way.
I will update this post when I have more information.
UPDATE, 10:16 am: The fiber circuit has been repaired and traffic flow is back to normal.