As most of our subscribers have probably noted, the fiber cut we suffered at about 10:30 this morning is having a big impact on nearly all our subscribers at this time. We did file a trouble ticket with the fiber provider as soon as the event occurred, and they are working on tracking down the damage and repairing it, but we do not yet have a ETA for repair completion.
I will be updating this blog entry as more information comes in.
As of 3:17 pm, the splicing team is on-site and assessing the damage.
The current estimated time of repair is 8:00 pm, CDT
The fiber repair has been completed, and traffic is now flowing normally. The storm which is currently passing through the service area is creating an impact, too, but that should be short-lived.
We apologize for this inconvenience, and thank you for your patience.