Western Broadband provides a wireless signal from one of our towers to our equipment, which we install on your home or business. This gives you access to our network, and through our redundant fiber links, to the Internet. By providing access this way, we are able to provide high quality, robust Internet access to remote areas without having to run cable across your property. From the radio on the roof, we run a standard network cable into your location, which can hook directly into the network card or router you already have.
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What Is wDSL Internet?
WDSL stands for Wireless Digital Subscriber Link. Internet connection is delivered via fixed wireless technology, without wires to your home. It is not delivered via satellite, phone lines or cable. Western Broadband will perform a professional installation of the equipment and configuration for your high speed internet connection.
How Does It Work?
We maintain a number of towers throughout our service area, each of which broadcasts service signals to our customers’ homes. There will be a small radio and antenna installed outside the house, which speaks with the tower on one of these signals. The location of the antenna will be selected by one of our trained professionals to get best signal strength and signal quality. The radio may need clear line-of-sight, near line-of-sight or no line-of-sight. The strongest factors our technology depends on are 1) your location from our point of presence and 2) the technology we select to deliver the service at your location. After we install the radio/antenna outside the house, we will run a network cable to your computer. The signal will travel from your house to one of our towers, before it reaches the Internet.
What Kind Of Speed I Can Get?
Our base rate is up to 1 mbps for downloads for most customers or up to 512 kbps for customers with limited line-of-site, interference, or other limiting factors. Higher packages are frequently available upon request, but the vast majority of our customers are thoroughly satisfied with the standard data rates.
Is This An Always On Connection?
WDSL is an always on connection, there is no need to dial-up to the Internet. You don't need phone lines, so you don't need to worry about getting busy signals or getting booted off. Since your connection is always connected, you just have to open your browser or e-mail and you are there, instantly.
How Can This Be Cheaper Than Dialup?
Many popular Dial-up providers, such as AOL or MSN, typically cost $21.95 per month. In addition to this you have to bear the cost of an extra phone line which is often in excess of $30.00 per month. When you consider the total cost, you will be paying $51.95 per month, or frequently even more, just to get 26k to 53k speeds while accessing the Internet. Once you order your High Speed Access from Western Broadband, you will no longer need an MSN/AOL account, or the extra phone line. In fact, many of our customers have cut ties fully with the land-line based phone company, saving even more. Frequently, our customers find that it actually is cheaper to surf at High Speed.
Can I Use Multiple Computers?
You can connect multiple computers with your high speed connection, with a device called a router. We do not sell or support any routers, but they can be found at most local electronics stores. The typical cost for one of these is from $30 to $50, and can usually be set up by following the user's guide included with the device. For some users, however, a professional installation is desired, though this is not a service we can provide.
How Do I Get Started
Who Are The Installers?
All personnel installing and maintaining our equipment, both on the towers and at your homes, are direct employees of Western Broadband, or its parent company ECPI. These trained professionals undergo a rigorous background check, and thorough training program to ensure that your installer or service technician is courteous and professional.
Who Are The Support Staff?
Our friendly and professional support staff are located right here in Central Texas. Our main office is located in North Austin, with our backup facility located in northern Williamson County. They are also direct employees of Western Broadband, or its parent company ECPI, and undergo the same background checks as our installers, so your information is always safe with us.
What Does The Equipment Look Like?
These are pictures of the two most common setups, with the grid antenna on the left being most common.
 
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